Support
Last updated September 2026
Help with Showup, and how to reach us about a problem, a report, or your data.
Contact us
Email [email protected]. We aim to reply within two business days, and to review safety reports within 24 hours.
Please do not include your PIN in a message. We will never ask for it.
Common questions
I forgot my PIN.
Showup does not collect an email address, so a PIN cannot be recovered. You can create a new account and ask your group leader to invite you again.
Why does Showup want my location?
A check-in needs your location, and it is saved with the check-in. In the iPhone app you can also allow location "Always" so Showup can notice when you leave the gym during a visit. It only looks during a visit, keeps what it sees on your phone, and stops when the visit ends. You can say no and end visits with a button. Details are in the Privacy Policy.
My visit ended at the wrong time.
Open the visit and choose "Fix the end time." You can change it for 24 hours after it ended.
How do I report or block someone?
Use the report and block options on a check-in, a comment, or a member. Reports are private and reviewed promptly.
How do I delete my account?
Open your account settings and choose to delete your account. If you lead a group with other members, transfer leadership first. What is removed and what is kept is described in the Privacy Policy.
Does Showup handle payments?
No. Showup only keeps a record of what your group agreed. Members settle up with each other.